Fees and Insurance

Each independent practitioner is "in-network" for different insurance plans and is able to provide out of network benefits from other insurance plans. Each provider has information about fees and insurance in their individual forms/ paperwork on the Forms page. It is always advised for you to check with your insurance plan about possible benefits.
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Our therapists are independent in-network providers for different insurance plans. We have providers who accept the following:

• BCBS
• Cigna
• Aetna
• Humana
• United Healthcare
• out of network benefits for other insurance plans

If you are planning to use your mental health benefits for therapy, please contact your individual plan prior to your first appointment, as benefit plans vary from person to person. We will need you to bring your insurance card to the first appointment. The client ultimately is responsible for any costs associated with services that are not covered by insurance. Payment is due at the time of the appointment.

For assessment services, Dr. Hook is not currently in-network with any insurance plans. However, you may consider using out of network benefits, possibly being reimbursed for part or all of the testing costs (this varies by plan). Package pricing is available for assessments. Please call our office for more detailed information regarding pricing of evaluations.

‘Out of network’ policy for therapy and assessment services: We have many clients who use out of network benefits for assessment and therapy. Services may be covered in full or in part by your health insurance if your insurance reimburses for out-of-network providers. This means that fees are due at the time of service. We are happy to provide you with a detailed Superbill that you can submit to your insurance to receive full or partial reimbursement for services using your out of network benefits. You’ll want to be sure to check on these benefits with your insurance provider before your first appointment.

Each provider has specific fee information in the ‘Consent for Treatment’ packet, which you can find on the webpage named Forms.

We also accept cash, checks, and credit/ debit cards (including HSA cards)for payment.

2505 S. 17th St., Suite 200, Wilmington . NC 28401 . 910.254.4545 . potentialscenter@gmail.com

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