Bri Kacar, MSW
Director of Operations and Client Care
Meet Bri
About
My journey with Potentials began in 2012, when I served as the Office Manager during my studies at UNCW, until 2017. After completing my Bachelors in Psychology and Masters in Social Work, I became a licensed therapist myself, eventually opening up my own practice in Charlotte, NC. In 2024, my passion for building and operating a business led me back to Potentials, where I was trusted to take charge as the Operations Director. My experience as a practice owner and therapist uniquely positions me to lead Potentials with a blend of empathy, strategic insight, and a deep understanding of mental health practice dynamics.
In my role, I provide client support and oversee the overall operational landscape for the business. My goal is to ensure that Potentials operates with the utmost efficiency and client-centricity. I place a strong emphasis on creating a safe and supportive space for clients and clinicians alike- acknowledging the vulnerability that accompanies seeking and providing mental health services.
Focus on Innovation & Growth
Beyond day-to-day responsibilities, I spearhead projects of varying scopes, dedicated to enhancing Potentials' services and fostering continuous improvement. From implementing cutting-edge systems to refining internal processes, I strive to support the growth and evolution of the practice. As the Director of Operations and Client Care, I ensure our practice's alignment with the ever-evolving landscape of mental health. My unwavering belief in cultivating sustainable change shapes the overarching vision I bring to Potentials.
I also provide virtual consultative services to clinicians who are in private practice. Utilizing my skillset in practice operations and drawing from my clinical experience, I love to support those in the field who are looking for guidance on business development and management, marketing, compliance, insurance, self-care, and more.
Bri’s cat, Ozy
Fun Facts
In my free time, I can be found at the gym, outside in nature, in my kitchen baking or cooking something tasty, or watching movies with my husband and our cat. I love to explore new places and ideas, and am always looking for ways to expand my creativity.